The front desk clerk at a hotel is an entry-level position whose task is to greet guests upon arrival and assist guests with any hotel issues or concerns. They are the ones who must provide excellent customer service because they are the front liners in the hotel industry. Duties of a front desk clerk include:
• Checking in and checking out of guests
• Explaining procedures upon check in and explaining bill charges upon check out of guests
• Handle transactions regarding payments
• Maintaining and updating a list of room reservations
• Keeping in touch with housekeeping and maintenance departments for room preparations
• Gathering guest information and letting guests sign a registration form upon payment
• Doing paperwork with respect to guest records, money collection, account information and signed registrations
• Resolving guest complaints, answering guest queries and dealing with different types of guests with a calm demeanor and patience
Reference available upon request on Accounts job duties
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